How do I return an item?
30 Day Return Policy - Your Satisfaction is Guaranteed!
We stand behind the products we sell. If for any reason you are not satisfied with a purchase, return it within 30 days of receiving it. Note that some conditions apply and not all products are eligible for return; read below for our complete policy. Absolutely no returns will be accepted after 60 days; please inspect all products upon receipt.
Please note the following:
All returns must be made with a Return Merchandise Authorization number; please call our Customer Service center at 888.760.2499 - Ext 202
Playsets, borders and other large items must be shipped back to our warehouse.
All returned items must be in new, undamaged condition sent back to us using the original shipping boxes and packing materials.
Some items may have a 25% restocking fee, please check with customer service
Sales of clearance items and custom made-to-order items are final.
Refunds will be issued within 7-10 day after receiving the item